Transparency, Compliance, and Research Excellence
Welcome to the NRG Peptide Kingdom Policy Center. We operate with a strict commitment to transparency, regulatory awareness, and professional discretion. Our policies are designed to clearly outline our standards regarding returns, shipping, and data protection—so you can engage with confidence and clarity.
All products offered by NRG Peptide Kingdom are supplied strictly for research and laboratory purposes only.
Returns & Refunds Policy
Last updated: 2025
NRG Peptide Kingdom operates in full accordance with the Australian Consumer Law (ACL).
This policy applies to all purchases made through our website.
Consumer Guarantees
Under Australian Consumer Law, customers are entitled to a remedy if a product:
- Is faulty or defective
- Is unsafe
- Is significantly different from its description
- Does not perform as reasonably expected
These rights cannot be excluded, restricted, or modified.
Major vs Minor Failures
Major Failure
You are entitled to choose a refund or replacement if the product:
- Has a fault that would have stopped you from purchasing it had you known
- Is unsafe
- Is substantially unfit for its intended purpose
Minor Failure
If the failure is minor, we will offer a repair, replacement, or refund at our discretion within a reasonable timeframe.
Change of Mind
Due to the nature of our products, we do not offer refunds or exchanges for change-of-mind purchases, including incorrect selection, unwanted items, or ordering errors.
This does not affect your rights under Australian Consumer Law.
Return Process
To request a return or refund, please contact:
Include your order number and a brief description of the issue.
Returned items must be:
- Unused
- In original condition
- In original packaging
Where a return is required, customers may be responsible for return shipping costs unless the item is faulty or incorrect.
Refund Processing
Approved refunds will be processed to the original payment method within a reasonable timeframe.